Terms of Service

Last updated: October 14, 2026

Welcome to SMOSSIE ✦!

We're happy to have you here. These Terms of Service explain the conditions that apply when you browse our website or purchase products from our online store.

By placing an order with SMOSSIE ✦, you agree to these Terms of Service, subject to your mandatory rights under applicable consumer protection laws.

Please read them carefully before making a purchase.

1. General Information

This website is operated by Weledi BV, trading under the name SMOSSIE ✦.

Company details:

• Business name: Weledi BV

• Trading name: SMOSSIE ✦

• Company number: BE 1035.293.272

• Registered address: Bissemstraat 4, 3724 Hasselt, Belgium

• Email: hello@smossie.com

• Website: https://www.smossie.com/

Throughout these Terms, "we", "us" and "our" refer to SMOSSIE ✦.

2. Products and Availability

SMOSSIE ✦ offers clothing and fashion accessories through our online store.

We make every effort to display our products as accurately as possible, including colours, sizes, descriptions and product details.

Please note that colours may appear slightly different depending on your screen settings.

All products are subject to availability. If an item becomes unavailable after you place an order, we will contact you and offer an appropriate solution, including a refund where applicable.

Your statutory rights remain unaffected.

3. Prices and Payments

All prices displayed on our website are in euros (€) and include applicable VAT, unless otherwise clearly and lawfully indicated.

Shipping costs, if applicable, are displayed during checkout before you confirm your order.

We accept the payment methods displayed at checkout.

Payments are processed through secure payment service providers.

We reserve the right to correct obvious pricing errors in accordance with applicable law. This does not give us an unrestricted right to cancel a legally binding order.

4. Orders

When placing an order, you agree to provide accurate and complete billing, shipping and contact information.

Before submitting your order, you will have the opportunity to review the details and correct any errors.

Once your order has been placed, you will receive an order acknowledgement by email.

[TO CONFIRM: Specify whether the sales contract is concluded when the order is placed, when payment is accepted, or when SMOSSIE ✦ sends an order acceptance confirmation.]

If we cannot fulfil your order, we will inform you and provide a refund where required.

5. Shipping and Delivery

We ship to available destinations within the European Union.

Our estimated delivery time is 2–5 business days.

Delivery times are estimates and may vary depending on the destination, product availability and shipping circumstances.

[TO CONFIRM: Verify that this delivery estimate is achievable for all EU destinations offered at checkout and clarify when the delivery period begins.]

Shipping costs are clearly displayed during checkout.

If delivery is delayed, we will inform you where appropriate and respect your rights under applicable consumer protection laws.

Unless an applicable legal exception applies, the risk of loss or damage passes to you when you, or a third party designated by you other than the carrier, physically receives the goods.

For more information, please refer to our Shipping Policy.

6. Returns and Refunds

We want you to feel confident shopping with SMOSSIE ✦.

Consumers generally have a statutory right to withdraw from an online purchase within 14 days of receiving their order, without giving a reason.

We offer free return shipping from countries within the European Union.

To request a return, please contact hello@smossie.com.

Full details, including the return procedure, refund timelines and model withdrawal form, are available in our Return & Refund Policy.

Nothing in these Terms limits your statutory right of withdrawal.

7. Exchanges

Would you prefer another size or colour?

Contact us at hello@smossie.com and we'll be happy to assist.

You may return your original item and place a new order, subject to availability.

8. Legal Guarantee and Faulty Products

All products sold by SMOSSIE ✦ must conform to the sales contract and applicable consumer protection laws.

Under Belgian consumer law, new consumer goods are generally covered by a two-year statutory legal guarantee.

If an item is faulty or does not conform to the contract, you may be entitled to a repair, replacement, price reduction or refund, depending on the circumstances and applicable legal requirements.

Please contact hello@smossie.com if you experience a problem with your purchase.

Your statutory guarantee rights are separate from and are not limited by our 14-day return policy.

9. Promotions and Discounts

From time to time, SMOSSIE ✦ may offer promotions, discounts or special offers.

Any specific conditions, validity periods or limitations will be communicated with the relevant offer.

Promotions cannot be combined unless expressly stated otherwise.

Discounted items remain subject to applicable statutory consumer rights, including the right of withdrawal where applicable.

10. Intellectual Property

All website content, including our branding, logos, product photography, text, graphics and designs, may be protected by intellectual property laws.

These rights belong to Weledi BV or their respective rights holders.

You may not reproduce, distribute or commercially exploit protected content without appropriate permission, except where permitted by law.

11. Website Use

You agree not to use our website for unlawful purposes or in a way that interferes with its security or normal operation.

You must not attempt to gain unauthorised access to our systems or misuse the website.

We may take reasonable and lawful measures to protect the security and integrity of our online store.

12. Privacy and Personal Data

Your privacy matters to us.

We process personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

For more information about how we collect, use, store and protect your personal data, please read our Privacy Policy:

https://www.smossie.com/nl/policies/privacy-policy

13. Third-Party Services

Our online store is powered by Shopify and may use third-party services for payments, shipping and other functionalities.

These services may be subject to their own applicable terms and privacy policies.

Nothing in this section limits SMOSSIE ✦'s legal responsibilities towards consumers.

14. Liability

SMOSSIE ✦ is responsible for fulfilling its contractual and legal obligations in accordance with applicable law.

We do not exclude or limit liability where doing so would be prohibited by law.

Nothing in these Terms affects your mandatory consumer rights or your legal remedies in the event of non-performance.

15. Force Majeure

Events beyond our reasonable control may temporarily affect our ability to fulfil certain obligations.

If such an event affects your order, we will inform you where appropriate and seek a reasonable solution.

Your mandatory rights relating to delivery, cancellation and refunds remain unaffected.

16. Complaints and Dispute Resolution

If you have a question, concern or complaint, please contact us first at:

hello@smossie.com

We aim to resolve complaints fairly and within a reasonable timeframe.

Where applicable, consumers may seek assistance from competent alternative dispute resolution bodies.

In Belgium, information about consumer dispute resolution is available through the Consumer Mediation Service:

https://consumentenombudsdienst.be/

[TO CONFIRM: Check whether SMOSSIE ✦ is subject to or affiliated with a specific consumer dispute resolution body and whether additional disclosures are required.]

17. Governing Law

These Terms of Service are governed by Belgian law.

If you are a consumer residing in another EU country, this choice of law does not deprive you of mandatory consumer protections applicable under the law of your country of habitual residence where required by applicable private international law.

Any disputes will be handled by the competent courts under applicable jurisdiction rules.

18. Changes to These Terms

We may update these Terms of Service to reflect changes in our business, website or applicable legislation.

The latest version will be available on our website.

Changes will not retroactively alter the terms of an existing purchase unless legally permitted.

19. Contact Information

Have questions? We're always happy to help!

SMOSSIE ✦
Operated by Weledi BV

Bissemstraat 4
3724 Hasselt
Belgium

Company number: BE 1035.293.272

Email: hello@smossie.com
Website: https://www.smossie.com/

Thank you for shopping with SMOSSIE ✦!